These terms and conditions apply to all transactions on www.clevercanine.co.uk , the website owned by Clever Canine, also referred to as ‘We'. Please read them through before placing your order.These terms may change without notice to our customers, also referred to as ‘You' and changes will apply to all subsequent orders.
Pricing and Payment
The price you pay is the price displayed on our website at the time we receive your order. If we discover an error in the price of any item ordered, we will contact you to give you the option of either continuing with your order at the new price or cancelling your order.
Ordering
Online
Online orders must be paid for by credit/debit card.
By Post
You can also pay by cheque, please contact us by telephone or e mail to place an order.
By Telephone
You can also telephone us with your card details to place an order.
Payment Security
Please be assured that all card payments are safe and are protected by Pay Pal and we guarantee that your financial details will not be held on file by us.
Guarantee and Returns Policy
Delivery
Delivery applies to UK Mainland addresses only. We aim to dispatch within 10 working days using Royal Mail. If an item is not currently in stock, you will be advised when you place your order or soon after. All delivery dates provided are estimates. Refunds and Exchanges
Any defective goods or discrepancy noted need to be notified, within 3 days of delivery. No refund or replacement can be made on goods which have been used. If, on receipt of your order, you are unhappy with your purchase, please telephone us on either 01302 752406 or 07808 761836 and we will make arrangements to replace or refund your item providing they have not been used.
Cleaning
Cleaning instructions are provided on our website and on delivery of your bed and we shall not in any event be liable for any damage caused indirectly or directly by our goods by incorrect cleaning procedures.
Privacy Policy
Your privacy is important to us and here at Clever Canine we are committed to protecting your private information.
Any private details that you may provide will be only be used for supplying your goods accurately and to enable us to offer a satisfactory customer service. Your private details (such as name, address and e-mail address) or your order and the products you purchase from any of our websites will not be disclosed to any outside organization for its own use in marketing without your consent.
We guarantee that your financial details will not be held on file by us.
